Terms of Use

Welcome to rate.com. Guaranteed Rate, Inc. d/b/a Rate (“Rate”) provides the use of this website subject to the following terms and conditions (“Terms”). Clicking onto webpages beyond the site’s homepage indicates your acceptance and agreement of these. Please read them carefully.

Privacy

Please review our Privacy Policy which also governs your use/visit to this website.

Electronic Communications

When you visit rate.com or send emails to us, you are communicating with Rate electronically and you consent to receive communications from Rate electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Please note that while you may unsubscribe from email marketing communications at any time, if you provide us with your email address after unsubscribing, you agree to opt-in to future email marketing communications. You will be required to unsubscribe again to cease email marketing communications.

Trademarks

Rate’s trademarks and trade dress may only be used with the express written consent of Rate and may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Rate. All other trademarks not owned by Rate or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Rate or its subsidiaries.

License and site access

Rate grants you a limited license to access and make personal use of this site and not to download (other than page caching) or to modify any portion of it, except with express written consent of Rate. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Rate. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Rate or our subsidiaries without express written consent. You may not use any meta tags or any other "hidden text" utilizing Rate’s name or trademarks without the express written consent of Rate. Any unauthorized use shall automatically terminate any permission or license granted herein by Rate. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Rate so long as the link does not portray Rate, its subsidiaries or affiliates or their products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any Rate logo or other proprietary graphic or trademark as part of the link without express written permission.

Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Rate and its subsidiaries and affiliates reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders in their sole discretion. Should you require assistance in logging into the website, or for other technical assistance, please contact the following:

Guaranteed Rate, Inc. d/b/a Rate
3940 N. Ravenswood
Chicago, IL 60613

Rate may deny access to any user for any reason and in Rate’s sole discretion.

Reviews, comments, emails and other content

Visitors may post reviews, comments and other content, and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity or otherwise mislead as to the origin of a post, comment or other content. Rate reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise in writing, you grant Rate and its subsidiaries and affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant Rate and its subsidiaries and affiliates and sublicenses the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Rate and/or its subsidiaries, affiliates, officers, employees, agents and successors and assigns for any and all claims resulting from content you supply. Rate has the right but not the obligation to monitor and edit or remove any activity or content. Rate takes no responsibility and assumes no liability for any content posted by you or any third party.

Product and service descriptions

Rate and its subsidiaries and affiliates attempt to be as accurate as possible. However, the information contained in this website is for general information purposes only and Rate does not warrant that product/service descriptions or other content of this site is accurate, complete, reliable, current or error-free.

Website Ownership

This website is owned and operated by Guaranteed Rate, Inc. d/b/a Rate 3940 North Ravenswood, Chicago, IL 60613

Updates

These Terms and Conditions were last updated June 5, 2026. Please check periodically for changes.

Processing

We offer no guarantees in terms of processing time for any particular loan, application or other information or service. Though we will make every effort to ensure that information is processed as quickly as possible, in order to ensure that information is processed correctly and in light of the fact that there may be circumstances beyond our control which prevents the timely processing of information, applications, etc., the user agrees to indemnify and hold harmless Rate for any delays in processing information submitted and processed through the website, and/or other damages allegedly related to submission of information to and/or through the website.

Fees

The website may require the submission of certain fees for services necessary for the completion and processing of a loan or the completion of other services through the website. Use of the website is strictly subject to payment of certain fees. To the extent applicable, all payments shall be made in US dollars by credit card and are non-refundable. All fees submitted are final upon payment. Payments are due in full upon account activation, with future renewal dates and use of portions of the services subject to additional charges. Services will not be activated until payment is received. All payments made are final and there shall be no refunds of payments made by you.

Intellectual Property

All information and content available on the website and its "look and feel", including but not limited to trademarks, logos, and service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of Rate, our affiliates, partners or licensors, and is protected by United States and international laws, including laws governing copyrights and trademarks.

Except as set forth in the limited licenses in these Terms and Conditions, or as required under applicable law, neither the content nor any portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

You shall have no right to use the Rate technology for any purpose other than accessing the website and using the services offered. Use of the website does not transfer from Rate to you any Rate technology, and all rights, titles and interests in and to any Rate technology and all services shall remain solely with Rate. You shall not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any of the Rate technology if such reverse engineering, decompilation, or disassembly is intended to create, or will be used in, a competitive product.

Third Party Links

Clicking on certain links within this website or certain other websites that are linked to this website may take you to other websites, or may display information on your computer screen from other websites, which are not maintained by Rate. Such web sites may contain terms and conditions, privacy provisions, confidentiality provisions, or other provisions that differ from the terms and conditions applicable to this web site. Links to other Internet services and websites are provided solely for the convenience of users. A link to any service or website is not an endorsement of any kind of the service or web site, its content, or its sponsoring organization.

RATE AND ITS CORPORATE PARENTS, AFFILIATES, AND SUBSIDIARIES ASSUME NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR THE CONTENT, ACCURACY, RELIABILITY OR OPINIONS EXPRESSED IN A WEB SITE, TO WHICH THIS SITE IS LINKED AND SUCH LINKED SITES ARE NOT MONITORED, INVESTIGATED, OR CHECKED FOR ACCURACY OR COMPLETENESS BY RATE. IT IS THE SOLE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, RELIABILITY, TIMELINESS AND COMPLETENESS OF ANY INFORMATION AVAILABLE ON ANY LINKED SITE. ALL INFORMATION, PRODUCTS, SERVICES AND CONTENT OBTAINED FROM A LINKED SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY.

Indemnification

In no event will Rate be liable for any direct, indirect, incidental, special, punitive or consequential losses, damages or expenses of any kind whether the claimed damages or losses are based in tort, contract or any other theory of law, arising in any way or in connection with this website or use thereof, including, but not limited to failure of performance, omission, error, defect, interruption, failure to process, delay, computer virus, system failure, even if Rate is made aware of the alleged damages or losses including all third party claims. You agree to indemnify and hold harmless Rate for any and all damages and losses as described above relating to your use of the website.

Consent to Electronic Delivery

You specifically agree to receive and/or obtain any and all disclosures, notices, information and communications via email, posting on our website or other electronic delivery rather than via paper documents. This includes, but is not limited to, any and all current and future notices and/or disclosures that various federal and/or state laws or regulations require that we provide to you, as well as such other documents, statements, data, records and any other communications regarding your use of the website. You acknowledge that, for your records, you are able to use the website to retain these communications by printing and/or downloading and saving these Terms and Conditions and any other agreements and electronic communications, documents, or records that you agree to in your use of the website. You accept electronic communications provided via Rate as reasonable and proper notice, for the purpose of any and all laws, rules, and regulations, and agree that such electronic form fully satisfies any requirement that such communications be provided to you in writing or in a form that you may keep. To this agreement described herein or if you require paper documents of any of the above, please contact:

Guaranteed Rate, Inc. d/b/a Rate

3940 N. Ravenswood

Chicago, IL 60613

Applicable law

By visiting rate.com, you agree that the laws of the State of Illinois, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Rate and/or its subsidiaries and affiliates. You further agree that any action at law or in equity arising out of or relating to these Terms or this website shall be filed only in the state or federal courts located in Cook County, Illinois, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Disputes Resolution

Rate seeks to resolve disputes amicably and efficiently, and many customer inquiries can be resolved by emailing [email protected]. In the unlikely event that a disagreement arises between you and Rate regarding, relating to, or connected in any way with use of rate.com (a “Dispute”), you agree that, before initiating any legal action, you will first provide us written notice (a “Notice of Dispute”) via email at [email protected] so that we may work with you in good faith to find a mutually agreeable solution. Your Notice of Dispute must describe the nature and basis of the Dispute, and set forth the specific relief you are seeking.

During the sixty (60) days from the date we receive your Notice of Dispute, both parties agree to engage in good faith efforts to resolve the Dispute. During this 60-day period, both parties agree to toll any statutes of limitations that may apply, along with any filing deadlines.

We will consider reasonable requests to resolve a Dispute through alternative dispute resolution procedures, such as mediation or arbitration.

UNLESS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL AND YOU AGREE THAT ANY AND ALL DISPUTES (WHETHER BASED IN CONTRACT, STATUTE, TORT OR ANY OTHER THEORY) WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. ALL CLAIMS MUST BE BROUGHT SOLELY IN A PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION OR PROCEEDING.

To the fullest extent permitted by applicable law, you must assert any Dispute (by delivery of the Notice of Dispute) within one (1) year after the Dispute arises, or it will be forever barred.

Severability

Each provision of these Terms is intended to be severable and independent of all other provisions. The invalidity, voidability, or unenforceability of any provision shall not affect the validity or enforceability of any other provision. If any provision of these Terms is held to be invalid, void, or unenforceable, the parties agree that:

1. Such provision shall be deemed modified or restricted to the extent and in the manner necessary to render it valid and enforceable, or shall be deemed excised from these Terms, as the circumstances may require; and
2. The court making such determination is expressly authorized and requested to modify or limit such provision to the minimum extent necessary to make it enforceable, rather than invalidating it entirely, so as to give effect to the intent of the parties to the greatest extent possible under applicable law.
3. If the class action waiver in these Terms is found by a court to be unenforceable with respect to any particular claim or remedy, that claim shall be severed and may proceed on a class basis in court, while all other claims remain subject to resolution on an individual basis.

General

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications;

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between a user and Rate. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision and with the remaining terms remaining enforceable and binding upon all users.

Electronic Agreement

You have the right to receive loan documents and disclosures in electronic form. Your consent means that your disclosures, loan documents and any other communications (referred to collectively as "Documents") related to the process of processing, underwriting, and closing your requested loan may be provided to you through the Rate website and via email ("Electronically"). To access and retain the Documents Electronically you will need to use a computer with the same capabilities you are using and will need to be able to open and view Adobe Acrobat Reader. You have the right to withdraw consent and you may request paper copies of any Documents without charge by contacting us at (877) 967-8534. You should also keep us informed of any change in your e-mail or mailing address by contacting us at (877) 967-8534.

By agreeing to these terms and conditions you are confirming that you do agree to receive Documents Electronically and that you do have the ability to do so through the computer software and hardware.

By continuing, you electronically agree to allow Rate to view your credit history.

If you have any questions regarding the Terms and Conditions please contact us at:

Guaranteed Rate, Inc. d/b/a Rate

3940 N. Ravenswood

Chicago, IL 60613

Disclaimer

The information contained in this website is for general information purposes only. It is believed to be reliable, but Rate does not warrant its completeness, timeliness or accuracy. To the fullest extent permissible under applicable law, Rate disclaims all warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The information on this website is not intended as an offer or solicitation for any mortgage product or any financial instrument. The information and materials contained in this website - and the terms and conditions of the access to and use of such information and materials - are subject to change without notice. Products and services described, as well as, associated fees, charges and interest rates may differ among geographic locations, offices and as a result of individual conditions. Not all products and services are offered at all locations. In no event will Rate be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

If you have been referred from another website (including but not limited to any social media site), the information contained in the referring website is for general information purposes only. The information contained there has not been reviewed or approved by Rate and is provided solely and exclusive by the site's author. Rate makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Through the referring website you may be able to link to other websites which are not under the control of Rate. Rate has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

You acknowledge and agree that Rate is not, and shall not be, responsible for the results of any defects that may exist in this website or its operation. As to the operation of this website, Rate expressly disclaims all warranties of any kind, whether express or implied, including, not limited to the implied warrant of merchantability and fitness for a particular purpose.

Questions

Questions regarding our Terms, Privacy Policy or other policy related material can be directed to our support staff by emailing us at [email protected]